Trust & Safety

Ethics & Privacy

Your trust is the foundation of ChaiChat. Here's how we protect it.

Data Privacy

We collect only the minimum data needed to connect mentors and mentees. Your personal information is never sold, shared with third parties for marketing, or used for purposes beyond the platform.

  • Your profile information is visible only to registered members
  • Session notes and conversations are private between participants
  • You can request full data deletion at any time
  • We use industry-standard encryption for all data in transit and at rest

Session Confidentiality

Every mentorship conversation on ChaiChat is confidential. What's shared in a chai session stays in the session.

  • Sessions are not recorded unless both parties explicitly consent
  • Mentors and mentees agree to maintain confidentiality
  • No session content is used for analytics or model training

Ethical Mentorship Standards

ChaiChat is built on mutual respect and genuine connection. We hold all participants to high ethical standards:

  • No solicitation: Mentorship is free. No one should ask for payment, sell services, or recruit during sessions
  • Respect boundaries: Both mentors and mentees set their own availability and topic preferences
  • Inclusive environment: We welcome people of all backgrounds, identities, and experience levels
  • No discrimination: Zero tolerance for harassment, bias, or exclusionary behavior
  • Honest representation: Mentors represent their experience accurately and give advice in good faith

Transparency

ChaiChat is a community initiative of Austin AI Hub. We are committed to being transparent about how the platform works:

  • Our matching algorithm uses your stated preferences, not hidden behavioral data
  • We are a nonprofit initiative. All donations go to infrastructure and platform development
  • This policy will be updated as the platform evolves, and we will notify users of any changes

Questions or Concerns?

If you have questions about our privacy practices or want to report an issue, reach out anytime.

hello@chaichathub.com